Last updated: April 2026
PropGate offers three layers of financial protection for clients. This page summarizes all refund and guarantee provisions. For the full legally binding terms, please refer to the Terms of Service. Terms of Service.
You have 14 calendar days from the date of payment confirmation to request a full refund of the entry fee, no questions asked. To request a refund, contact [email protected] within this period. IMPORTANT — The refund right is automatically and irrevocably forfeited if: (a) any trading activity has been initiated on the assigned account; (b) positive trading results have been generated; (c) account credentials have been accessed or used in any way. The refund applies exclusively to completely unused and unactivated accounts. For Stripe card payments, refunds are returned within 5-10 business days. For crypto payments, refunds are processed as a USD-equivalent amount at PropGate's discretion.
If a challenge phase (Phase 1 or Phase 2) is not successfully completed for any reason, PropGate will provide one free replacement account as part of its guarantee program. This free retry constitutes the sole and exclusive remedy for a failed challenge and does not create any right to a monetary refund. The free retry guarantee does NOT apply if the challenge failure was caused by the client's own interference with the managed account.
PropGate refunds 100% of the original entry fee once the required number of payouts is reached on the funded account: Challenge accounts — after the 4th payout; Instant accounts — after the 5th payout. The refund is contingent on the funded account remaining active (no hard breach) up to and including the qualifying payout. If the account is breached before reaching the required number of payouts, the refund right is irrevocably forfeited. Refunds are processed within 14 business days of confirmation of the qualifying payout via bank transfer or another agreed method. The refund covers only the original entry fee and does not include success fees, add-ons, or the cost of the instant account purchased from the prop trading firm.
The entry fee is non-refundable under any circumstances in the following cases: (a) the 14-day money-back period has expired and no trading activity exclusion applies; (b) a funded account is breached before reaching the 4th payout (Challenge) or 5th payout (Instant); (c) the client violated Terms of Service (including interfering with trade management); (d) the client voluntarily cancelled the service after the 14-day period; (e) the prop trading firm closes or suspends the account for any reason, including detection of third-party management. A failed challenge phase is NOT grounds for a monetary refund — the free retry guarantee is the sole remedy. Academy PRO purchases are non-refundable due to the digital nature and immediate delivery of content.
To request a refund within the 14-day period, contact [email protected] with your account email and reason for cancellation. To claim the management fee refund after the 4th/5th payout, contact [email protected] with your project details and confirmation of the qualifying payout. PropGate aims to respond within 5 business days. For the full legally binding refund terms, see Sections 9 and 12 of the Terms of Service.
For the full legally binding refund terms, refer to Sections 9 and 12 of the Terms of Service.